Currently, we only accept credit card payments. Payment is confirmed at the time of ordering the product. We accept VISA, MASTER, AMEX, and JCB as credit card brands. We also accept Shop Pay, Apple Pay, and Google Pay as express checkout.
How can I check if my order has been completed?
Please check your My Page or the email you received after placing your order.
About Shipping
How much is the shipping fee?
600 yen (tax included: 660 yen). However, shipping to Hokkaido, Okinawa, and remote islands is 1,200 yen (tax included: 1,320 yen). In addition, if you purchase more than 10,000 yen (tax included) in one transaction, we will deliver it to you free of charge nationwide.
Is cash on delivery possible?
Currently, we do not offer cash on delivery.
Can you ship overseas?
We currently do not ship internationally.
Can I specify a delivery date and time?
Currently, it is not possible to specify a delivery date and time.
How can I check the delivery status?
A notification will be sent to your registered email address upon shipment.
How long will it take to deliver after I place my order?
For regular shipping, we will ship within 5 business days (excluding Saturdays, Sundays, and holidays) from the date of your order. However, if there is a notice of a shipping delay in advance, or if there are long holidays such as national holidays, Obon holidays, and New Year's holidays, delivery may be delayed. Please note. *Shipping times may vary depending on the product. Please check the details on each product page.
Cancellation/Return Policy
Can I return it?
Please note that, in principle, we do not accept cancellations of orders due to customer reasons after the product has been shipped. As an exception, we will only accept exchanges and returns within 5 days of receiving the product if the product you receive is different from the order or if the product is defective. In the above cases, we will cover the shipping costs for the return.
Can I exchange an item after I place an order?
Please note that in principle, we do not accept exchanges for reasons attributable to the customer after the product has been shipped. As an exception, we will only accept exchanges or returns within 5 days of receiving the product if the product you receive is different from the one you ordered or if the product is defective. In the above cases, we will cover the shipping costs for the return.
Can I cancel my order after placing it?
Please note that we cannot accept cancellations of orders due to customer reasons after the product has been shipped.
Regarding registration/change of member information
I want to add or change my membership information.
You can change your membership information from My Page. When you tap on Check Registration Information on My Page, you will see an Edit button. By tapping the Edit button, you can add or change your registered membership information. Please note that even if you edit your membership registration information after completing your purchase and before the product has been shipped, it will not affect the shipping address information for that product. Please note that changes will only be reflected from your next order onwards.
I registered my membership information incorrectly.
You can change your membership information from My Page. When you tap on Check Registration Information on My Page, you will see an Edit button. When you tap on the Edit button, you will be able to change your membership information as a registered customer. Please note that even if you edit your membership registration information after completing your purchase and before the product has been shipped, it will not affect the shipping address information for that product. Please note that changes will only be reflected from your next order onwards.
I want to change my email address.
Unfortunately, email addresses cannot be edited from the user screen. If you have entered your email address incorrectly or would like to change it, please contact us via our official LINE account to request a change. In addition, we will send various notifications, such as purchase completion and delivery notifications, to the email address you registered from soki0701omtsnd@gmail.com. Please be careful about your email address reception settings.
I cannot receive email.
All automatic notifications will be sent from soki0701omtsnd@gmail.com to the registered email address. First, please check to see if the email has arrived in your junk or spam folder. In addition, those who use mobile carrier email or iCloud email often have strict spam settings, so please check them.
I cannot log in.
Click the three lines in the upper left corner of the screen (if you are using a smartphone) or the human mark in the upper right corner of the screen (if you are using a computer), then enter your registered email address and password to log in. If you do not have an account yet, please create one from the same screen.
I forgot my password.
If you have forgotten your password, you can reset it by clicking the "Reset Password" button on the login screen and following the instructions to reset your password.
